How do I cancel my order/service once it has been placed?

If you wish to cancel your one-time or recurring wholesale order, please send an email to delivery@caribbeanbluewater.com or call (844) 284 – BLUE (2583) as soon as possible. For recurring monthly wholesale orders, your cancellation will become effective with the next scheduled delivery. Discounted and prepaid subscription orders (i.e. our 3, 6, and 12-month plans) cannot be cancelled or refunded. However you can have all your product delivered at once.

How do I modify my order/service once it has been placed?

If you have signed up for “My Account” while placing your order, you will be able to update your delivery address information within your account. Upon updating, your next order will automatically be delivered to your new address. To modify other components of your recurring or subscription order, such as quantities, delivery dates, etc., Please send an email to delivery@caribbeanbluewater.com or call (844) 284-BLUE(2583).

How do I get water automatically on a monthly basis?

You can order convenient monthly service by signing up for our recurring wholesale and subscription plans. Service will begin a few days after placing the order and will be delivered every month. Should you choose to modify your service please check call customer service at (844) 284-BLUE(2583) or email delivery@caribbeanbluewater.com.

Can I get delivery of Caribbean Blue Water products overseas?

Delivery overseas is only available by container quantity.

Can I get delivery of Caribbean Blue Water at my office or business location?

Yes. Caribbean Blue Water provides delivery service to offices and business in select locations.


Can I receive a refund if my order arrived damaged or is missing?

We rarely encounter material damage or missed deliveries with our carrier. If you, however, feel that your product has arrived seriously damaged and is unfit for consumption, please contact us immediately at (844) 284-BLUE(2583) or email us at delivery@caribbeanbluewater.com. We will work with you as best as possible to confirm the issue and send a replacement product if appropriate. For deliveries deemed missing, please allow up to 10 business days since placing your order before contacting us to ensure that the carrier has had sufficient amount of time to deliver your shipment.

What if I received the wrong product?

If you received the wrong item, please contact our customer service at (844) 284-BLUE(2583) or email us at delivery@caribbeanbluewater.com. We will gladly replace your delivery with the appropriate order.

What is your return policy?

At this time Caribbean Blue Water does not accept returns.


What is the shelf life for Caribbean Blue Water?

Caribbean Blue Water uses the standard “best by” date for all water sold in the United States of two years. The “best by” date can be found on the back of each Caribbean Blue Water bottle, beneath the label. The FDA does not require an expiration date.

Does Caribbean Blue Water's packaging contain Bisphenol A (BPA)?

No, Caribbean Blue Water packaging is not made with Bisphenol A (BPA), a chemical intermediate used to make plastics and resin. Caribbean Blue Water bottles have never contained BPA and are biodegradable.

What kind of plastic does Caribbean Blue Water use to make their bottles?

Caribbean Blue Water’s bottles are made from high-grade PET (polyethylene terephthalate) plastic, which is designated with the #1 code at the bottom of the bottle. The FDA approves PET as safe for contact with food and beverages. PET is also fully recyclable and can be transformed into a number of products such as food and beverage packages, apparel, carpet, automotive parts, and construction materials. Please check with your local municipality to see if PET is recyclable in your area. You can also search for local recycling centers and services at http://earth911.com.

What is the pH of Caribbean Blue Water?

Caribbean Blue Water’s pH is 7.6.  Drinking and natural water can range in pH due to dissolved minerals and gases. Solutions with a pH of less than 7 are said to be “acidic” and those higher than 7, “alkaline”.

Does Caribbean Blue Water have electrolytes?

Caribbean Blue Water has 100% naturally occurring electrolytes, such as sodium, potassium, magnesium and chloride. These electrolytes give Caribbean Blue Water its signature soft mouth-feel and smooth taste.

What types of minerals does Caribbean Blue Water contain?

Caribbean Blue Water has a light blend of minerals (49 TDS) that contributes to the great taste of our water?

What makes Caribbean Blue Water different from other waters?

Caribbean Blue Water is different because of its extraordinary source – a protected spring aquifer found deep underground in a remote spring. The unique mineral profile, which contributes to Caribbean Blue Water’s signature soft, smooth taste, reflects The nature of water sourced from a spring aquifer and remains untouched until you unscrew the cap.



Need to contact us?

Contact Us at (844) 284-BLUE(2583)

Our customer service hours are 8 a.m. – 5 p.m. PST, Monday – Friday

Our customer service representatives will be able to:

  • Assist you with placing an order
  • Change, pause or cancel your recurring order
  • Answer questions you may have about our products and delivery service

You can also reach us by email by sending your questions or requests to delivery@caribbbeanbluewater.com.

More questions?

Please call customer service at (844) 284-BLUE(2583) or email Delivery@caribbeanbluewater.com.

Where can I learn more about your company and products?

For more information on Caribbean Blue Water, you can visit www.Caribbeanbluewater.com.

Is there additional discount on bulk orders?

Yes. Please visit our Bulk Order Discount page here. If you have any further questions please call (844)284-BLUE(2583) or email Delivery@Caribbeanbluewater.com.

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